Privacy & Cookie Policy
Welcome to Prestigious Property Solutions Limited. Your privacy is important to us.
This Privacy Policy outlines how we collect, use, store and protect your personal information when you interact with our website www.prestigiouspropertysolutions.co.uk or if you contact us via any other means.
1. Introduction
Prestigious Property Solutions Limited is a professional cleaning service provider based in the UK. We are committed to protecting the privacy and security of personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This policy explains how we collect and use personal data while providing services to businesses and organisations. For data protection purposes, we are the “data controller” of the personal data you provide to us.
2. Who We Are
Prestigious Property Solutions Limited is a company registered in England and Wales.
Registered office: 87 Whitchurch Road Cardiff CF14 3JP
Company Number: 07559988
Email: info@prestigiouspropertysolutions.co.uk
Telephone: 02920 039982
3. The Personal Data We Collect
As a cleaning service provider, we primarily collect business-related personal data, including:
-
- Client Contact Information
- Names of business owners, managers, site contacts and job title
- Work email addresses and telephone numbers
- Business addresses and site locations
- Site & Access Information
- Keyholder details
Alarm codes or access instructions (where provided)
Health & safety requirements specific to the premises
- Keyholder details
- Contract & Service Information
- Cleaning schedules and specifications
- Communication records
- Service reports and logs
- Supplier & Employee Data
Supplier- Contact details for suppliers and subcontractors including company name and address
- Key contact name, job title, email address and telephone number
- Bank account details to pay for goods/services supplied
We will only collect information that is necessary, lawful and transparent for the performance of the employment contract and our legal obligations.- Employee information is collected if there is a mutual interest as detailed in UK GDPR notice for employees.
- Employee information for HR and payroll purposes is collected
For detailed information how we handle data for our employees, workers and candidates please read our employee privacy notice, for which a copy is given and available to all employees.
- Website Usage Data
- Internet protocol (IP) addresses, browser type, internet service provider (ISP) date and time stamp, pages visited, referring/exit pages and possibly the number of clicks (via cookies or analytics tools).
- These are not linked to any information that is personally identifiable. The purpose of this information is for analysing trends, administering the site, tracking user’s movement on the website and gathering demographic information.
- We use details provided when filling out and submitting our enquiry/contact form.
- Client Contact Information
4. How We Use Personal Data
We use personal data to:
- Deliver cleaning services
- Manage client relationships and communications
- Arrange site access and ensure service delivery
- Maintain health and safety standards
- Process invoices and payments
- Respond to enquiries and requests
- Provide quotations
- Improve operational efficiency
- To manage the employment contract, maintain safety and meet legal obligations
- Improve our website and customer experience
- Send occasional updates or marketing communications (with your consent)
- Comply with legal and regulatory obligations
5. Lawful Basis for Processing
We rely on the following lawful bases under UK GDPR:
- Contractual necessity – to fulfil cleaning service agreements
- Legitimate interests – to operate and improve our business
- Legal obligations – for accounting, employment, and compliance requirements with law
- Consent – for marketing communications where you have given clear consent
6. Data Sharing
We only share personal data where necessary, including with:
- Employees and cleaning operatives assigned to your site (under strict confidentiality)
- Subcontractors (where applicable, under strict confidentiality)
- Accountants, insurers, and professional advisers
- IT, software providers or website support
- Regulatory bodies or authorities when legally required to do so
- We do not sell or rent personal data to third parties
7. Data Retention
We retain data only as long as necessary:
- Client and contract records: up to 6 years after contract ends
- Financial records: up to 6 years (legal requirement)
- Employee records: up to 6 years after employment ends (legal requirement)
- Enquiries: up to 12 months if no contract proceeds
- Access/security information: retained only while contract is active
8. Data Security
We take appropriate measures to protect personal data, including:
- Secure digital systems and password protection
- Firewall and antivirus protection
- Restricted access to personal data and sensitive site information
- Confidentiality agreements for staff and contractors
- Safe handling of keys, codes, and access details
9. Your Rights
In certain circumstances, under UK GDPR, individuals whose data we hold have the following data protection rights:
- The right to access to their personal data
- The right to request correction of inaccurate information
- The right to request deletion where appropriate
- The right to object to or restrict certain types of processing
- The right to withdraw consent at any time (where applicable)
- The right to withdraw consent for marketing at any time
- The right to lodge a complaint with the Information Commissioner’s Office (ICO)
- Requests can be made via – info@prestigiouspropertysolutions.co.uk
10. Cookies And Third-Party Links
Cookies
If you use our website, cookies may be used to improve functionality and analyse usage. You can control cookies through your browser settings. See our Cookie Policy, below, for more details.
Third Party Links
Our website may include links to other websites. We are not responsible for the privacy practises of these sites. Please review their policies if you visit them.
11. Complaints
If you have concerns about how we handle your data, you may contact us directly via email at Info@prestigiouspropertysolutions.co.uk or by telephone 02920 039982. You also have the right to complain to the Information Commissioner’s Office (ICO) in the UK.
12. Updates to This Policy
We may update this policy periodically. The latest version will be available on request or on our website.
13. Contact Details
Prestigious Property Solutions Limited
Address: 87 Whitchurch Road Cardiff CF14 3JP
Email: info@prestigiouspropertysolutions.co.uk
Phone: 02920 039982
Last updated: 10th May 2026
Cookie Policy
What are cookies?
Cookies are small text files that are stored on your computer or mobile device when you visit a website. They are widely used to make websites work properly, improve user experience, and provide information to website owners. Cookies may be set by the website you are visiting (known as first-party cookies) or by third-party services used by the website (known as third-party cookies).
Cookies used by this website
Our website is designed to operate without setting cookies for visitors browsing the public pages of the site, however, we store a small cookie to remember your cookie preferences. This cookie does not track you and is used only to remember your choice. We do not use cookies for advertising or marketing purposes.
Third-party cookies
In some cases, we may choose to enable optional third-party services on certain pages. These services may set cookies on your device.
Analytics services
We may enable analytics tools (such as Google Analytics) to help understand how visitors use the website. These tools may set cookies that collect information such as:
- Pages visited
- Time spent on pages
- General geographic location
- Device and browser type
This information is typically aggregated and used to improve the website.
Embedded video content
Some pages may contain embedded videos from platforms such as YouTube. When viewing these videos, the third-party provider may set cookies on your device to enable video playback or collect usage statistics. These cookies are controlled by the third-party provider and are subject to their own privacy policies.
Managing cookies
Most web browsers allow you to control cookies through their settings. You can:
- Delete existing cookies
- Block cookies from being stored
- Set preferences for certain websites
Please note that disabling cookies may affect the functionality of some websites. You can learn more about managing cookies at: https://www.aboutcookies.org
Changes to this cookie policy
We may update this cookie policy from time to time to reflect changes in technology, legislation, or website functionality. Any updates will be posted on this page.
Contact us
If you have any questions about this cookie policy or how this website uses cookies, please contact Prestigious Property Solutions Ltd using the details provided on our website.